by William A. Cohen
The thing to remember
Practice self discipline
- Define your responsibilities clearly, keep activities within scope, don’t assume anything
- Organize and staff your team for efficiency given 3 responsibilities: to the company, then your team, then yourself
- Develop your team (continuous training process to avoid obsolescence, adequate and targeted compensation, responsible leader, frequent appraisal, maintain communication channels
- Manage budget and new product dev through roi
- Establish informal communication channels with client and stakeholders first
- Know how each of your people respond to certain stimuli in order to use the correct action to obtain the correct outcome, and prevent stimuli that result in unwanted behavior
- give credit and take the blame - take responsibility and protect your people
- practice self discipline - You cannot be emotionally involved in the decision - stay analytical and factual. Strive to do the harder right rather than the easier wrong
- When conduction a performance rating, ask for self-evaluation, give evaluation going from + to -, ask for 360 to disarm, then elaborate action plan.
- Understand what motivates your people to focus on that for development.
Ideas worth noting
- Traditional organization separates line (decision) from staff (execution)
- Organization can be thought out of the box (functional, traditional, matrix, …). Human factor is important, reporting to peers rather than management
- Organization should evolve with the stage of the organization: start-up, functional orientation, diversification. Functional org is most of the time unadapted to startups.
- Training works best with 1) motivation 2) feedback and 3) proactivity
- A way to determine compensation is to determine from factors and establish a company matrix (education level, maturity, technical ability, leadership, etc.)
- Evaluate through objectives can also give guidance for management.
- Peer comparison needs to be harmonized organization-wide to help efficiency
- Turn negative feedback into positive lessons
- A prospect can be in three stages when contacting a company: Acceptance (can accept product), preference (prefers product), demand (is actively asking for product).
- 6 steps for problem resolution:
- Identify the central problem
- Gather the factors of the problem
- Identify potential solutions
- Evaluate the solutions
- Draw conclusions
- Determine actions
- Communication can go wrong because:
- Lack of communication channels
- Subordinate apprehension
- Faulty retransmission
- Unwarranted assumptions
- Information overload
- Poorly constructed messages
- Premature interpretation
- Failure to initiate communication